Exciting news! We're happy to offer free standard shipping on all domestic orders over $50. For orders under $50, there's a shipping fee of just $6. You're just a few clicks away from getting your hands and their paws on your HP goodies.

Helpen Pets ships everywhere in the United States, including Alaska, Hawaii, and Puerto Rico. Domestic orders over $50 qualify for free shipping.

We ship orders from our California warehouse. Our team processes and ships orders within 1-3 business days from when you ordered.  We ship Monday thru Friday, excluding holidays.  We rely on trusted carriers such as the US Postal Service (USPS) and UPS to deliver packages. Smaller packages weighing less than 2 pounds are usually sent via USPS, while larger packages like our pet feeders are typically shipped with UPS.

If you find that a package hasn't been delivered or shown any movement within 10 days of the last scan, we've got you covered. We'll take action to either send you a replacement or provide store credit. Our experience has shown that the majority of delayed packages eventually get delivered or show progress within that timeframe. Your satisfaction and peace of mind are extremely important to us, and we're here to ensure you're taken care of.

Once your order ships, you’ll receive an email notification, which will provide order tracking details. Occasionally, the carrier takes 1-2 business days to provide tracking info once your order ships. If you still have questions, reach out to hello@helpenpets.com. Keep that tail wagging in anticipation, because something fantastic is coming soon!

When packages appear to be missing, it is often due to one of the following situations:

1. The package may have been delivered to a neighbor's home.
2. It's possible that the package was left in a different location on your property than usual.
3. Sometimes, the shipping carrier may have marked the package as delivered before it actually arrived.
4. Your package could be waiting for pickup at the local Post Office, but a slip may have been forgotten, lost, or taken by someone else in your household.
   

In our experience, we find that in about 9 out of 10 cases, a lost package shows up within a few days. However, if your package still hasn't arrived within 10 days after the labeled delivery date, we will be happy to assist you. We will take immediate action by issuing a replacement or providing store credit to ensure you are taken care of and satisfied.

Yes, if we're able to catch it in time (usually 24 hours), we can update your order! As soon as possible, please reach out to hello@helpenpets.com for help.

Please e-mail us at hello@helpenpets.com with a photo of the damage and we’ll take care of it right away.

Please e-mail us at hello@helpenpets.com with a photo of what was received and we’ll take care of it right away. 

We want you to truly adore your items, just as much as we do! If, for any reason, you're not completely satisfied or would like to exchange them for something else, we're here to assist you. Simply reach out to us via email at hello@helpenpets.com within 30 days of receiving your package to initiate the process. 

For exchanges, we provide free return shipping.

Please note that customers are responsible for the shipping costs associated with returns.

If you receive damaged items or we mistakenly sent you the wrong item, please send us an email and we will promptly correct the situation.